AliExpress Upgrades Mobile App_9

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We discussed today the methods that have the power to convert an app into a growth engine for any company. One of the most important takeaways from this article is to keep your eyes on the new trends and to discover in which way they can transform your business into a real success providing a pleasant experience for your customers. Apparently, it is a short path from mobile site to the mobile app but let’s see what stages are involved in the entire journey by analyzing the strategy used for marketing AliExpress. Jeremy Milliner has been writing professionally for several years, producing reviews, guides, and lifestyle content. He also has experience in quality assurance for video games, adding hands-on expertise to his writing. His approach emphasizes balanced, clear, and engaging analysis of products and media.

Although you can access the AliExpress app without registering, it’s best to log in with a user account to store data and your purchase history. As soon as you open the store, you will see an attractive home screen with the top offers of the day. You will also find lots of flash discounts that are only available for a limited time. The platform will try to play on your impulse to buy in order to get you to fill up your shopping cart. In this section, we can see both the sellers’ replies to the messages we sent them and the messages they sent us on their own.

Celebrate Double 11 on AliExpress—discover, shop, and save globally with ease!

AliExpress team members were aware that the mobile app was used by valuable customers which continued to come back to the app every time they needed new products. This is the reason why they used all the information acquired for attracting the clients who were using the mobile site and to convince them to download the app. Besides providing detailed product descriptions and clear images for each listing, the app allows users to check product reviewsand ratings to help them make more informed shopping decisions. The application also streamlines the global shopping experience by providing localized product pricing, multi-currency compatibility, and the ability to process transactions using various currencies. Live streaming is breathing new life into the rapidly expanding e-commerce landscape. With its unique ability to combine the practical benefits of online shopping with entertainment and connection, it’s about time more brands tapped in.

Instead of leading customers into entirely unknown territory, looking to popular culture and capitalising on community is a way of building an audience on ready-made foundations. To tailor its UK offering, AliExpress created a UK Influencer Collective named ‘It Girls by AliExpress’, launched by TV presenter and model Olivia Attwood. The customer journey is nothing more than a series of questions that must be answered.

Explore our SuperDeals to find the best offers of the day, and stay on top of the latest trends with AliExpress Collections. The developer, Alibaba, indicated aliexpress that the app’s privacy practices may include handling of data as described below.

You can type your message in French, and when the seller gets it, it will be translated into whatever language the seller has chosen as their preferred language. You can communicate with sellers on AliExpress before, during, and after a purchase. Click it and right there you can drop your AliExpress messages in the chatbox for the seller. The first is when you are consulting a seller before buying from them and the other is used when contacting a seller about an order that you have made. The apps were blocked based on the comprehensive reports received from the Indian Cyber Crime Coordination Center, Ministry of Home Affairs. You may need to contact a seller before buying something from their AliExpress store if you need more information about the item, such as its size, model, or colors.

AliExpress sellers sometimes send offers and ads to some customers, so it’s normal to find AliExpress messages we didn’t expect. The live interaction offered by streams enables audiences to ask questions and receive an immediate response, sparking authentic conversation while maximising the ways audiences interact through social media. You might not get messages or alerts if you use a desktop or mobile browser unless the message was sent to your email address. Using the AliExpress app on your phone makes AliExpress shopping experience faster and more convenient.

With its integrated live chat service, shoppers can contact sellers directly to inquire about a product or receive updates about their purchase. At the mercy of changing algorithms and social media platforms, the importance of generating alternative revenue streams should not be overlooked in the current economic landscape. This is commended by Attwood who iterates that the financial needs of influencers are the same as all other self-employed individuals. It provides stability and security as it reduces reliance on any single source of income,” she says.

When you file a complaint about a good that was delivered broken or with other problems, you may also need to send pictures or videos. Now, to make AliExpress message after buying the product, simply open the product or the order. In case you don’t know how to locate it, open the AliExpress website or mobile app and tap on ‘My account’.

Move your mouse pointer to the message you want to delete, then tap the trash can icon that appears. To delete messages on the mobile version of AliExpress, open the app and log in to your account, tap on the message bar to open all your AliExpress messages to a specific seller, press and hold on any message, and you’ll see an option that says “delete“. When you need to describe a product to a seller so they can see if it’s similar to what they’re selling, pictures or videos would be easier.

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E-commerce continues to grow at a rapid rate, but often online shop fronts fail to provide customers with an accurate understanding of the products they are about to purchase. We recommend that you use the AliExpress mobile app to get messages or updates about your order from sellers. Among them is the very popular Chinese shopping app AliExpress, developed by billionaire Jack Ma’s Alibaba. Other Alibaba apps like Alipay Cashier and Alibaba Workbench have also been banned by the government.

  • AliExpress team members were aware that the mobile app was used by valuable customers which continued to come back to the app every time they needed new products.
  • With its integrated live chat service, shoppers can contact sellers directly to inquire about a product or receive updates about their purchase.
  • AliExpress will provide a tracking number that you can use to see the position of the package from the time it leaves the warehouse until it arrives at the delivery address.
  • Besides providing detailed product descriptions and clear images for each listing, the app allows users to check product reviews and ratings to help them make more informed shopping decisions.
  • This has made it much less likely for customers to make mistakes in purchasing and much easier to settle disputes since both buyers and sellers can use messages to back up their claims.

Alibaba’s China commerce platforms have further created a feedback loop between consumers and merchants, ensuring that new products reflect the demand of the marketplace. The platform offers the latest product drops, free shipping and free returns with guaranteed delivery times through its Choice service — all making the customer journey as smooth as possible. It also allows customers to shop in their local currency so they don’t accrue any hidden costs while minimising barriers to adoption. The app is straightforward, practical, and secure, allowing shoppers to search for and purchase goods while on the go. It also has an advanced algorithm that makes product recommendations according to the shoppers’ preferences.

We also have for you a list of the best practices and the most efficient tools for A / B testing. Regarding security, the app employs multi-level authentication and encryption technologies to ensure that all transactions and financial information are safely handled. Despite the occasional logistic issues, the platform still strives to ensure the safe and timely delivery of goods. A significant concern with this marketplace is that it has become a hub for counterfeit and pirated goods, which inflicts considerable damage upon the producers of the original products. In 2022, 65 per cent of British influencers were full-time, according to Adobe’s Future of Creativity study, which is a surprising majority considering it being a side hustle to many.

It does happen, and it is not uncommon, because many consumers have gotten a large number of messages from AliExpress merchants without receiving or seeing the notice on their phones. Download the AliExpress APK for Android and take advantage of offers, codes and coupons from this online store that will almost certainly have any items you are looking for in stock. This collaborative space allows users to contribute additional information, tips, and insights to enhance the original deal post. Take the case where you know French well and have chosen it as your preferred language.

We are a dedicated team of content writers & editors who are passionate about shedding light on your eCommerce journey. If you are not fluent in English, you do not need to write to the seller in English. The AliExpress messaging function is already designed to translate messages based on the language that the user has chosen. Finally, texting a seller after receiving your order may be necessary if you want to thank them for their service, got an incorrect order, or received a damaged product. After all your AliExpress purchases or orders are presented, tap on the one which you want to leave a message to the seller.

“It captures people’s attention, creates emotional connections, and enhances the overall shopping experience,” says Zhao. Online retailer AliExpress — already an e-commerce giant — is about to expand its live-stream offering into the UK market along with ‘Choice’, its elevated shopping service for sellers. Choice has been designed to ease cross-border shopping for both merchants and shoppers. The service enables the brand to exercise greater control over product selection and quality while offering a wider selection of stock. By managing consumers’ end-to-end shopping experiences, the retailer has been able to increase customer satisfaction levels.

It’s easy to look back at weekends of shopping through rose-tinted glasses, forgetting the endless changing room queues and abandoned baskets in favour of the feel of the fabrics and time spent with friends. Online shopping may have brought ease and convenience, but traditional e-commerce lacks community and experience, leaving shoppers yearning for new retail avenues. With 97 per cent of Gen Z consumers citing social media as their top source of shopping inspiration, the door is open to opportunities that combine convenience with connection.

Attwood is working with AliExpress to host live streams and believes their audience will embrace the opportunity to connect in a retail setting where they can effectively shop together. Sharing opinions and style tips, the live stream is an opportunity for hosts to showcase their knowledge and connect with their audience in a new way. “I’m so excited to give my followers the opportunity to engage with me directly in real-time and have a bit of an insight into the things I look for when shopping,” she says. For all the practical benefits of live streaming, introducing shopping habits takes time.

AliExpress will continue to work with influencers in the UK market long term, as well as using different collaboration formats like live stream, content creation, affiliate programme and events. And there are instances when you need to directly communicate with the sellers, thus knowing how to send an AliExpress message to them is essential. This e-commerce platform is considered one of the largest online retail marketplaces in the world. Since its inception in 2010, this platform has rapidly expanded to become an industry leader in the global e-commerce industry. Our goal is to provide free and open access to a large catalog of apps without restrictions, while providing a legal distribution platform accessible from any browser, and also through its official native app. AliExpress is the official Android app of this online store, part of the Asian giant Alibaba, which presents an almost infinite catalog of items that you can buy at very competitive prices.

When the order is displayed in full, you will see all its delivery details but if you scroll to the bottom you will see an option to ‘Contact Seller’. Above to be reviewed, you will see view all, tap on the view all button so that you can see all orders and find the seller you wish to contact. There are several reasons why you would need to know how to communicate with AliExpress vendors through AliExpress messages. Sign up to receive the Vogue Business newsletter for the latest luxury news and insights, plus exclusive membership discounts.

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